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http://www.penskecollisionindy.com/
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Ratings & Reviews
By Nick Randolph a month ago
First of all They didn’t fully fix it. But when i brought my car to the dealership, i walk into the collision center and walk to the first empty desk available and stand in front of the woman with no awcknowledgemnt from her and when i say hello to her she is on her phone and doesn’t even look at me and say”can i help you?” How unprofessional and terrible customer service to be on her phone and not even look at a customer. moving on I Had an accident in february in my new Honda Accord. I take it to them as it is attracted to a honda dealership, the initial transaction was smooth and they took it in. The damage was a busted front bumper with damage to the drivers side. 3 Weeks go by and no response as i had to fall in to find out how ky car is doing. I don’t believe 3 weeks should have been used to fix a bumper but i get it, they give me the run around they are busy and probably waited to even touch my car. I finally get it back and get in, I start driving and MY CAR PULLS TO THE RIGHT!! the tire sensor also goes off after 2 minutes and a mile of driving away front the center. I immediately go back and say it’s not driving straight and the light is on, all they do is drive it, tell me it drives straight and that they just reset the tire sensor. So basically they cover up the issue with a tire. A month goes by and my car still doesn’t drive straight but the tire sensor light comes back on! I quickly call them and he proceeds to tell me just press the reset button, i’m sorry but no i’m not going to just cover up an issue you should have fixed. I made time in march to go back in and have them look at it again, he comes back and tells me it was the tire pressure that made the light go off and asked why i didn’t check it?!?? Why would i check it a month after you replace it and should have made sure it was correct?? But they then proceeded to tell me yup it drives fine and drives straigh, which it doesn’t. I bought it brand new in november and now it’s not driving straight. Even at a stop it pulls to the right on take off and if i hold the steering wheel straight i’m in the next lane within 4 seconds!!!! This is absurd and they refuse to see any issue even when i have multiple videos of how it drives. I cannot stand i’m driving in a brand new car and it doesn’t drive straight. They are not helpful or want to do anything about their work because all they care about is gettin paid by insurance. I will not recommend any penske brand to anyone and this was an awful experience where i have lingering issues from them not doing the job correctly.
By Bryant Wells 2 months ago
Terrible service! Had a minor accident to my car that was suppose to take nomore thn a week to fix! It’s been almost a month and I still do not have my car. They keep calling and extending the date like people don’t need their car. I Do not recommend this place to anybody!
By Julian Valier-Harris 6 months ago
A terrible experience! I took my car in as it was a recommended shop with my insurance company., convenience ruled my decision. On initial assessment all seemed well, I was assured that they could do a great job but that it could take 2-3 weeks as my roof would need to be replaced. 4 weeks later I finally received a call that my car was ready, only though after chasing them for 2 weeks, with calls returned just before closing so that I could call back! It just "coincidentally" occurred that my car was ready on the limit of my rental car arrangements reached their limit. I turned up early 7.30 to retrieve my car. It was parked outside covered in dust. I couldn't see whether this up to standard or not so I requested a cloth to remove the dust. My agent told me that I didn't need to that as the work was guaranteed. Eventually I was given a squuedgy to use. This didn't work! Finally my agent offered that I could see it under the lights. However when I started the car it didn't start! The inside of the car was covered in paint and sanding dust. My agent told me "oh yes, our cleaning crew aren't very good!". After getting a jumpstart I managed to drive it into the shop and under the lights for an inspection. Still covered with dust there was no way to know if the respray was any good. My agent insisted this was not his fault as they are beside a dusty road and if I had arrived the previous day I would have been able to see it properly. As I matched the inspection with the paperwork (my agent never explained what they had done) I was shocked to see that the roof was repaired not replaced. So it took 4 weeks to make dent repairs and respray!!!! I finally asked to get my car rewashed so I could inspect it before signing any paperwork. 25 minutes later and 1 1/2 hours after arriving I finally took the car away. A few days later I open up the passenger door and the inside rain seal fell off completely. They hadn't fixed it back in place correctly! A terrible experience from start to finish - go anywhere else!
By Lee Folger 5 months ago
Very knowledgeable, professional, and does great work! Highly recommended!
By Darby Tanner a year ago
super friendly and helpful people. My car looked like New before it was hit and when I got it back from them it looked brand new! They even detailed the inside of my car for me without me asking! Also they have a life time warranty on the work they do.
